WELCOME TO THE Y!
Whether you are a new member or have been part of the Y for a while, take a few minutes and look over the updated YMCA Member Handbook.
YOUR MEMBERSHIP CARD
Member identification is very important. It allows for a connection to be made and a relationship to be built. Everyone likes to be called by name! Your membership card is an important part of our system to quickly verify your membership and maintain building security. Upon joining, your photo will be taken. This photo is linked to your membership record. A security chip has been added to your card to expedite entering the facility and use of the appropriate locker room. If you haven’t received your card yet, please stop by the Welcome Center.
Every time you enter the YMCA, please scan your membership card. If you have a family membership, please have your children scan their cards too! If you forget your card, ask the Welcome Center staff to check you in - you may show another form of photo ID, such as your driver's license, when entering the facility. Lost cards may be replaced for a $10 fee. Don't forget that our Mobile App can store your membership barcode and serve as an electronic membership card!
Memberships are not transferable. Any membership card suspected as being a “loaned card” will be retained by the YMCA and appropriate follow-up will be completed.
LOCKERS AND LOCKER ROOMS
The YMCA has 5 locker rooms. Women's and men's locker rooms are for adults only (18 and older). Boys' and girls' locker rooms are for youth (17 and under) and accompanying parents/guardians of the same gender. Adults may also accompany children 11 and under by using the family locker room.
Lockers are available for day use by members and guests in the Duffy Wellness Center, outside the Aerobic Studio, Gym and in the locker rooms. Please bring your own lock for day-to-day use and remove it at the end of each visit. Items left overnight will be removed from the locker and placed in Lost and Found. We are not responsible for lost or stolen items.
When it comes to bringing personal belongings into the Y locker rooms, remember it's up to you to watch them and lock them. You are solely responsible for all personal belongings you bring, and you must provide your own secure lock for protection of your items.
DECIDING WHAT TO DO
The best advice is to get involved right away. Take a fitness class. Make use of the Duffy Wellness Center. Go swimming. Shoot baskets. Sign up for a program. Volunteer.
WHAT DO I NEED TO KNOW ABOUT STARTING AN EXERCISE PROGRAM?
Wear comfortable clothing and rubber-soled shoes.
Have a water bottle with you during exercise and drink often.
Remember to listen to your body. It is OK if you need to slow down and rest or modify an exercise.
Communicate to your instructor any questions or concerns about the class.
HEALTH ISSUES OR MEDICAL CONSIDERATIONS
Please get a medical exam prior to beginning any exercise program. This is a wise first step to engaging in any wellness-related activity. Some programs may require a written and signed physician's approval prior to participation.
Also, be sure to keep your contact information up-to-date on your YMCA records. It's essential that we have your current address, phone number and emergency contact information in case of an emergency.
CELL PHONE POLICY
The YMCA is a safe place for children, adults and families. We would like to keep it that way.
Cell phone technology makes it easy to take high quality photos. When used inappropriately, this can impact the privacy of other members and guests. Use of cameras, cell phone cameras, or any other visual recording devices are not allowed within the YMCA without the express of the President/CEO or Vice President—Healthy Living and Membership.
Cell phone use is encouraged in the lobby or other hallways and seating areas at the Y. In order to ensure the privacy of our members and guests, cell phones may not be used in locker rooms, bathrooms, changing areas, childcare rooms, pool or program areas. Please be courteous and keep your phone on vibrate or a very low ring. If a family member needs to reach you they may call the YMCA’s main number at (810) 987-6400 and a member of the staff will make every effort to locate you.
Anyone who violates this policy may be asked to move to the lobby or other designated area. If a member or guest continues to violate this policy or post images, their privileges and or membership may be revoked.
The YMCA offers programs for seniors, adults, teens, young children and families. Current program and session information is available on the website. The current Program Guide is also available at the Welcome Center.
You can register in person at the Y Welcome Center, over the phone, or online for most programs. Payment is required at the time of registration if a fee is charged.
CHILDREN AT THE YMCA
At the Y, we're committed to giving children and teens the opportunity to learn, grow and thrive. Each day, kids come to the Y to learn, play, dream and achieve in a safe, fun and welcoming environment.
Kids' experiences at the Y are made even better when parents and guardians are aware of the policies regarding the supervision of children at our facilities and programs. These important policies are designed to ensure the Y is a secure, caring place for all children.
Children 11 and under must be supervised by an adult in all areas of the facility, or they must be enrolled in a supervised program activity. Parents or another responsible adult will need to deliver their children to and pick them up from programs.
Children 12 years and older may be in the building unsupervised and are eligible for a Youth (12 – 18) membership.
KURZWEIL AQUATIC CENTER - POOL:
- For children under 8, the child-adult ratio in the pool cannot be greater than 3 children per adult.
- Children under 12 years of age must have supervision by someone 16 or older at all times in the pool area unless they are in a program.
- TEST-MARK-PROTECT: Swimmers and non-swimmers 15 and under will be required to complete a swim test and wear the appropriate color of wristband.
DUFFY WELLNESS CENTER:
- For their safety, children 11 and under are not permitted in the Duffy Wellness Center. Equipment and services are not designed for that age group.
- Use of the Duffy Wellness Center is intended for people 12 years and older: Youth between the ages of 12-14 must complete an orientation before using equipment on their own.
GETTING THE MOST OUT OF YOUR MEMBERSHIP
GUEST PASS PRIVILEGES
The YMCA provides free guest passes as a benefit to our members. Y members may have as many guest passes as they request. However, each individual guest is limited to 3 visits per year. All guests must present a valid ID and sign a facility waiver. An adult must accompany all underage guests into the facility and remain in the facility for the duration of their visit. Access to towels, ChildWatch and KidZone follow the membership that is providing the guest pass.
You're a Y member at home and AWAY. That's right; your membership travels with you to most Y locations around the U.S. thanks to our "Always Welcome at the YMCA" (AWAY) program. Please be sure to check with the YMCA where you are visiting for their current AWAY membership practices and procedures. To locate a Y anywhere in the United States check the YMCA of the USA website or Click here to find a Y near where you will be travelling.
Y members can put their membership "on hold" once a year for a time period of 2-6 months. On hold status requires written notice to the Y by the 25th of the month prior to when the hold takes effect and a date to reactivate the full membership.
CHANGES TO YOUR MEMBERSHIP
Change is inevitable, even when it comes to your YMCA membership. Thankfully, we offer a simple form (available at the Welcome Center) for you to complete any time you need to alter something related to your membership. Whether adding or removing a family member or updating your bank account information, you can submit updates anytime with ease.
To cancel, change or suspend a membership and associated services, you need to provide written notice to the Y by the 25th of the month and where applicable, return your membership cards.
Classes are planned based on a minimum number of participants. If the set minimum is not met for any given class, the class may be cancelled. If the Y cancels a class, participants will be issued a credit or refund in full.
If a participant is unable to attend or is not satisfied after the first class or league practice (prior to the first game), then a full credit or refund will be issued. Classes missed by participants due to personal reasons will not be credited or refunded except when accompanied by a doctor's note.