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Need to learn more before you join?

Look below for a list of frequently asked questions.

 

DO I GET A MEMBERSHIP CARD?

Yes!

Member identification is very important. It allows for a connection to be made and a relationship to be built. Everyone likes to be called by name! Your membership card is an important part of our system to quickly verify your membership and maintain building security. Upon joining, your photo will be taken. This photo is linked to your membership record. The unique barcode on your card allows expedited entry to the facility and use of the appropriate locker room. If you haven’t received your card yet, please stop by the Welcome Center.

Every time you enter the YMCA, please scan your membership card. If you have a family membership, please have your children scan their cards too! If you forget your card, ask the Welcome Center staff to check you in - you may show another form of photo ID, such as your driver's license, when entering the facility. Lost cards may be replaced for a $10 fee. Don't forget that our Mobile App can store your membership barcode and serve as an electronic membership card!

Memberships are not transferable. Any membership card suspected as being a “loaned card” will be retained by the YMCA and appropriate follow-up will be completed.

DO YOU HAVE LOCKER ROOMS TO CHANGE IN?

Yes!

The YMCA has 5 locker rooms. Women's and men's locker rooms are for adults only (18 and older). Boys' and girls' locker rooms are for youth (17 and under) and accompanying parents/guardians of the same gender. Adults may also accompany children 11 and under by using the family locker room.

Lockers are available for day use by members and guests in the Duffy Wellness Center, outside the Aerobic Studio and Gym, and in the locker rooms. Please bring your own lock for day-to-day use and remove it at the end of each visit. Items left overnight will be removed from the locker and placed in Lost and Found. We are not responsible for lost or stolen items.

When it comes to bringing personal belongings into the Y locker rooms, remember it's up to you to watch them and lock them. You are solely responsible for all personal belongings you bring, and you must provide your own secure lock for protection of your items.

HOW DO I DECIDE WHAT TO DO AFTER I GET MY MEMBERSHIP?

You can contact our Welcome Center team at (810) 987-6400 to get help planning your activities! The best advice is to get involved right away. Take a fitness class. Make use of the Duffy Wellness Center. Go swimming. Shoot baskets. Sign up for a program. Volunteer.

WHAT DO I NEED TO KNOW ABOUT STARTING AN EXERCISE PROGRAM?

Wear comfortable clothing and rubber-soled shoes.
Have a water bottle with you during exercise and drink often.
Remember to listen to your body. It is OK if you need to slow down and rest or modify an exercise.
Communicate to your instructor any questions or concerns about the class.

I AM CONCERNED ABOUT MY HEALTH OR A MEDICAL CONDITION. WHAT SHOULD I DO?

Please get a medical exam prior to beginning any exercise program. This is a wise first step to engaging in any wellness-related activity. Some programs may require a written and signed physician's approval prior to participation.

Also, be sure to keep your contact information up-to-date on your YMCA records. It's essential that we have your current address, phone number and emergency contact information in case of an emergency.

WHAT IS YOUR CELL PHONE POLICY?

The YMCA is a safe place for children, adults and families. We would like to keep it that way.

Cell phone technology makes it easy to take high quality photos. When used inappropriately, this can impact the privacy of other members and guests. Use of cameras, cell phone cameras, or any other visual recording devices are not allowed within the YMCA without the express permission of the President/CEO.

Cell phone use is encouraged in the lobby or other hallways and seating areas at the Y. In order to ensure the privacy of our members and guests, cell phones may not be used in locker rooms, bathrooms, changing areas, childcare rooms, pool or program areas. Please be courteous and keep your phone on vibrate or a very low ring. If a family member needs to reach you they may call the YMCA’s main number at (810) 987-6400 and a member of the staff will make every effort to locate you.

Anyone who violates this policy may be asked to move to the lobby or other designated area. If a member or guest continues to violate this policy or post images, their privileges and or membership may be revoked.

WHAT DO I NEED TO KNOW ABOUT PROGRAMS AT THE Y?

The YMCA offers programs for seniors, adults, teens, young children and families. Current program and session information is available on the website. You can register in person at the Y Welcome Center, over the phone, or online for most programs. Payment is required at the time of registration if a fee is charged.

WHAT CAN MY KIDS DO AT THE Y?

At the Y, we're committed to giving children and teens the opportunity to learn, grow and thrive. Each day, kids come to the Y to learn, play, dream and achieve in a safe, fun and welcoming  environment.

Kids' experiences at the Y are made even better when parents and guardians are aware of the policies regarding the supervision of children at our facilities and programs. These important policies are  designed to ensure the Y is a secure, caring place for all children.

Children 11 and under must be supervised by an adult in all areas of the facility, or they must be enrolled in a supervised program activity. Parents or another responsible adult will need to deliver their children to and pick them up from programs.

Children 12 years and older may be in the building unsupervised and are eligible for a Youth (12 – 18) membership.

KURZWEIL AQUATIC CENTER - POOL:

  • For children under 8, the child-adult ratio in the pool cannot be greater than 3 children per adult.
  • Children under 12 years of age must have supervision by someone 16 or older at all times in the pool area unless they are in a program. 
  • TEST-MARK-PROTECT: Swimmers and non-swimmers 15 and under will be required to complete a swim test and wear the appropriate color of wristband.

DUFFY WELLNESS CENTER:

  • For their safety, children 11 and under are not permitted in the Duffy Wellness Center. Equipment and services are not designed for that age group.
  • Use of the Duffy Wellness Center is intended for people 12 years and older: Youth between the ages of 12-16 must complete an orientation before using equipment on their own.
CAN I BRING A GUEST WITH ME?

Yes!
The YMCA provides free guest passes as a benefit to our members. Y members may have as many guest passes as they request. However, each individual guest is limited to 3 visits per year. All guests must present a valid ID and sign a facility waiver. An adult must accompany all underage guests into the facility and remain in the facility for the duration of their visit. Access to ChildWatch and KidZone follow the membership that is providing the guest pass.

CAN I USE OTHER YMCAS ON MY MEMBERSHIP?

Yes!

You're a Y member at home and AWAY. That's right; your membership travels with you to most Y locations around the U.S. thanks to our "Always Welcome at the YMCA" (AWAY) program. Please be sure to check with the YMCA where you are visiting for their current AWAY membership practices and procedures. To locate a Y anywhere in the United States check the YMCA of the USA website or Click here to find a Y near where you will be traveling.

CAN I PAUSE MY MEMBERSHIP WHILE I'M ON VACATION?

Y members can put their membership "on hold" once a year for a time period of 2-6 months. On hold status requires written notice to the Y by the 25th of the month prior to when the hold takes effect and a date to reactivate the full membership.

WHAT IF I NEED TO MAKE A CHANGE TO MY MEMBERSHIP?

Change is inevitable, even when it comes to your YMCA membership. Thankfully, we offer a simple process for you to complete any time you need to alter something related to your membership. To add or remove a family member or update your bank account information please contact our Welcome Center Staff.

To cancel, change or suspend a membership and associated services, you need to provide written notice to the Y by the 25th of the month and where applicable, return your membership cards.

WHAT IS YOUR REFUND POLICY?

Classes are planned based on a minimum number of participants. If the set minimum is not met for any given class, the class may be cancelled. If the Y cancels a class, participants will be issued a credit or refund in full.

If a participant is unable to attend or is not satisfied after the first class or league practice (prior to the first game), then a full credit or refund will be issued. Classes missed by participants due to personal reasons will not be credited or refunded except when accompanied by a doctor's note.

WHAT EXTRA SERVICES CAN I ADD TO MY YMCA MEMBERSHIP?

Add convenient services based on your needs!

  • Monthly Child Watch/Kid Zone for $17.50 per household
  • Child Watch/Kid Zone are also available on a drop-in basis for a small fee
  • Membership at Viking Fitness with access to 24-hour workouts and locations in Marysville, St. Clair and Marine City for just $10 per person per month
HOW DO I COME IN FOR JUST THE DAY?

Community members and guests may use YMCA facilities with a day pass. As a visitor to the YMCA of the Blue Water Area, you may use a day pass as many times as you please. All guests must present a valid ID and sign a facility waiver. Day passes are $10 per person. Contact the Y for family pricing.

DO YOU OFFER SHORT TERM MEMBERSHIPS?

Yes!

Sometimes people are in our area on business or visiting friends and family for a short time. We offer short-term memberships as a convenience on a week-to-week or month-to-month basis. Due to increased accounting costs, short term membership fees are higher than quoted membership rates. Please see the Welcome Center for details.

MY WORK SAID THAT I'M ENTITLED TO A FREE MEMBERSHIP. WHAT DO I NEED TO DO?

Stop by our Welcome Center or give us a call for details on our corporate experience partnerships.

DO YOU HAVE A MEMBERSHIP FOR MILITARY FAMILIES?

Yes!

The YMCA of the Blue Water Area, along with YMCAs throughout the country, offers free memberships to the families of military personnel who have been called to active duty. The free military family memberships will be effective from time of deployment through the duration of active duty. The commitment and sacrifice you make for our country is why we are proud to serve you! For more information stop by the Y, send us an email, or visit the Military Outreach information site.

DO YOU OFFER FINANCIAL ASSISTANCE FOR FAMILIES IN NEED?

Yes!

We believe that the Y is for all. For more details on our membership financial assistance program please click HERE.

MY DOCTOR MENTIONED PRESCRIBE THE Y. WHAT IS IT?

Prescribe the Y is a wellness program at the YMCA that allows people to start their journey to better health off right! Please click HERE for more information about the program.

WHAT IS YOUR WEAPONS POLICY?

In short, our policy is this: no weapons of any kind at any time on YMCA property. Regardless of any valid license to possess, YMCA members and guests are prohibited from carrying onto YMCA property any firearms, Tasers, large knives or other objects YMCA staff determine to be dangerous to the safety of members.